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Band 4 Security Team Leader

Band 4

Main area
Band 4
Full Time 37.5 hours per week
Job ref
Royal Free London NHS Foundation Trust
Employer type
Royal Free Hospital
£20,150 - £23,363 pa plus HCAS
24/10/2018 23:59

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

 Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Click here to view our video Welcome to the Royal Free

Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values


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We are looking for three dynamic individuals highly motivated team players with good organisational skills to join the security team.  To provide a flexible, high quality service extending care and consideration to patients, staff and visitors.

To communicate effectively with staff, patients and visitors at all times and receive security requests via telephone, taking prompt and appropriate action in a courteous and helpful manner.


To be flexible and willing to change shift patterns at short notice to provide essential cover to sustain a 24/7 security service.  Currently working a 4 on 4 off shift patter although this is under review and may change to meet the business needs.

To take part in regular performance appraisal.

To undertake any training required in order to maintain competency including mandatory and statutory training, i.e. Fire, Manual Handling.

To contribute to and work within a safe working environment.

The post holder is expected to comply with Trust Infection Control Policies and conduct him/herself at all times in such a manner as to minimise the risk of healthcare associated infection.

To report any accidents or incidents in a timely manner in accordance with the correct Trust procedure.

To ensure that emergency procedures e.g. major incident, are carried out in accordance with the departmental policy using the approved paperwork as logged in the Emergency Preparedness file.

Be of a smart, hygienic appearance whilst, wearing full uniform at all times.

Actively contribute to a harmonious working environment.

Undertake any other duties relating to security which may be requested by the Security Manager or Head of security and support services.

This Job description is not exhaustive and will be reviewed annually.

Any other duties in line with your grade that may be requested.

Training, Knowledge & Skills

Ability to use Microsoft Office, Word Excel and Outlook applications.

Competent use of two way radio and correct voice procedure.

Good written and verbal communication.

Successfully complete NHS recognised training and updates in the following:

Physical Intervention training, Health Care Security Officer training.

Successfully complete Conflict Resolution training.

Understand the Data Protection Act 1998 (personal data and CCTV).

Attend any courses relevant to post to improve good working practice.

Understanding the Criminal Justice and Immigration Act (CJIA).

Security duties.

To maintain good order and prevent public disorder on site.

To protection of patients, staff, contractors and visitors against acts of violence, aggression and abuse.

The protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage.

To assist with violent, aggressive and confused patients at ward level.

Operate and answer communication devices, i.e. radio's bleep's, in a courteous manner and action the requests.

Give directions and advice to patients and visitors across the site.

Log all security incidents using the computerised incident reporting system, pass on any relevant information to the rest of the team via email.

Keep Police log numbers, security reports for police, contact police and security as and when required.

Be responsible for the security of CCTV information, to report any CCTV faults to the contract company.

Respond to requests for assistance from wards and departments.

Challenge any person on site as to their business on site out of hours.

Ask trespassers to leave the premises, if the trespasser refuses to leave quietly when asked to do so obtain assistance from other security staff or the police.

 To be responsible for the prompt and allocation of security work requests received via telephone or in person from service users.

By using all the information at hand prioritise the workload to ensure the department is fulfilling its obligations to the user.

To accurately record when all tasks are issued and completed by all Security and Police staff.

To greet and assist all service users in a friendly and helpful manner, thus promoting and maintaining a good communication network with all service user groups.

Issue keys to day staff, and enter details in the key log book.

Monitor the closed circuit television system (CCTV)

To accurately record any delays that may occur when Security staff are undertaking a task, ensuring that all relevant information is accurately logged for further use.

To liaise with the Security Manager to resolve any issues that may arise during their shift and make decisions as appropriate.

To report any problems or concerns relating to Security staff actively.

To promote good communication at all times with all service user groups and colleagues across the Trust

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Committed to disability confidentCare quality commission - Good

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

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Further details / informal visits contact

Peter Williams -


If you have problems applying, contact

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